Definitely, although I'm not sure that Hollnagel coined that term. Thanks for sharing. Neat case study of a successful failure... and the role of humans as a source of safety (not just as a source of hazards).
I think Uppercase can lead to cargo cults easily. This is not per see a bad thing if you seek a certain visibility, „density“, and „shininess“. But as you write, this will limit the capability for real change.
One example I can think of is innovation policy and the fact that successful policies that end up creating more visibility (and thus funding) eventually also end up under more influence from politics - which leads to a certain limit of effectiveness or success [1].
One interesting question to me is: (how) can you be both Uppercase and lowercase at the same time, reaping some of the benefits of being legible while keeping the illegibility needed for *real* change? And is it inevitable that (reasonably) successful lowercase initiatives and up in Uppercase anyway?
[1] Breznitz, Dan, and Darius Ornston. “The Politics of Partial Success: Fostering Innovation in Innovation Policy in an Era of Heightened Public Scrutiny.” Socio-Economic Review 16, no. 4 (October 2018): 721–41. https://doi.org/10.1093/ser/mww018.
Would this (Apollo 13) be a case that spanned all three silos of Hollnagel's Safety Trifecta?:
https://medium.com/@moin.ekvg/creativity-under-pressure-a-successful-failure-e77bdf417a19
Definitely, although I'm not sure that Hollnagel coined that term. Thanks for sharing. Neat case study of a successful failure... and the role of humans as a source of safety (not just as a source of hazards).
Oh! I see why now hehe #protocolized
That upper/lower-case bit felt a lot like the Great Man vs Special Rules view from here: https://protocolized.substack.com/p/strange-new-rules?r=3ouvzb&utm_medium=ios
I think Uppercase can lead to cargo cults easily. This is not per see a bad thing if you seek a certain visibility, „density“, and „shininess“. But as you write, this will limit the capability for real change.
One example I can think of is innovation policy and the fact that successful policies that end up creating more visibility (and thus funding) eventually also end up under more influence from politics - which leads to a certain limit of effectiveness or success [1].
One interesting question to me is: (how) can you be both Uppercase and lowercase at the same time, reaping some of the benefits of being legible while keeping the illegibility needed for *real* change? And is it inevitable that (reasonably) successful lowercase initiatives and up in Uppercase anyway?
[1] Breznitz, Dan, and Darius Ornston. “The Politics of Partial Success: Fostering Innovation in Innovation Policy in an Era of Heightened Public Scrutiny.” Socio-Economic Review 16, no. 4 (October 2018): 721–41. https://doi.org/10.1093/ser/mww018.